Refunds

When you are refunded

• The registry holds nothing on the flat. If we find no registered record for the flat you ordered, the full price goes back to you without your asking, and we email you to say so. The order form shows what we hold on the building before you pay, so this is uncommon.
• The report has an error we can verify. Write to check@mumbaiflatprices.com within 7 days of delivery with your order id and the document reference. We correct the report. If the error left it useless for its purpose, we refund it.
• You change your mind early. On a Fresh order, if we have not started pulling the building's index entries, write to us with the order id and you are refunded in full. Once that pull has begun the work is under way and the order stands. An Instant report is built the moment payment arrives, so there is no window in which to cancel it.

How long a refund takes

Refunds go back to the original payment method within 5 to 7 working days of our confirming them. Your bank or payment provider can take a few days more to show the credit.

Before online payment opens

Online payment is being switched on. Until it is, placing an order charges nothing, so there is nothing to refund until you pay the link we email you.

What a refund does not cover

A refund is not owed because the record shows something unwelcome, because a lawyer reads the same documents differently, or because of facts that sit outside the registry, such as society dues, the occupation certificate or litigation. Flat Check is a data report, not legal advice, and every report says so.

Complaints

Write to check@mumbaiflatprices.com with your order id. We acknowledge every complaint within 48 hours and resolve it within a month.